SERVICE MANAGEMENT TEAM

SERVICE GUARANTEED

Our dedicated factory trained service staff helps to assure our customers of the “best” copier and printer performance in our market. Our technicians are required to be certified on all of the equipment they maintain. This is a practice that our manufacturers demand under a strict quality assurance programs. We realize the importance of timely and dependable service in any business. That is why we provide the “best” quality technicians to our valued customers.

Response Time

DOS averages a 4-hour response time from the time the call is placed until the technician arrives at your office.

Call Back

DOS technicians will also initiate a phone call to the customer to assist in trying to resolve the problem over the phone.

Factory Trained Techicians

All or our Technicians are factory trained by the Manufacturer to ensure highly skilled personnel. We pride ourselves on being the best as "Customer Service" is our priority. This training allows our staff to remedy the problem "The First Time" and eliminates excess downtime thus ensuring complete customer satisfaction.

All_Inclusive Service and Supply Contracts

No additional charges for accessories, drums or toner. All supplies excluding paper and staples are included.

Automated Meter Collection and Supply Ordering

Equipment meter counts and supply orders can be automatically sent to DOS each month through remote software greatly reducing the amount of time you spend managing output devices.

Service Loaners

If a piece of equipment has to be left in a down condition due to lack of parts, etc., DOS will provide a loaner at no additional cost until the problem can be resolved.