West Columbia: 803-744-0400 or Spartanburg: 864-585-1013

Remote Services

Welcome to Remote Services powered by

Bomgar

Use these steps to allow our remote service technician to assist you.

  1. If you have not called or been contacted by one of our service technicians please fill out a service call form or simply give us a call at (803)744-0400.
  2. Once prompted by your service technician either click or copy and paste the following link support.digitalsc.com
  3. Next your service technicians name should be in the representative box. If not please let the technician know.
  4. Then follow the prompts on the Bomgar screen to begin the download.
  5. When finished downloading you will be ask to run the program.
  6. Lastly when prompted click allow and you are done.
  7. Now just sit back and relax. Your service technician will take control from there and provide you with excellent customer service. If you have any questions do not hesitate to ask.
*Please note that once connected, unless ask by the technician, refrain from moving the mouse.*